Intelius is undoubtedly considered to be one of the top online background check search and people search companies in the industry. They have been online since 2003, well before most of their current competitors which gives them a long history in the business and plenty of experience to incorporate into their offerings.
The best thing about this company is the range of services and reports they offer. In addition to services listed above, they also provide identity protection. An added bonus is the ability to search for an individual's social network profiles. Each search type is labeled for ease of use and explained in layman’s terms so that anyone can use the service.
Types of Searches Available
Intelius offers several different searches, which makes them an excellent option in that respect. They have a people search, background search, criminal records search, social media network search, reverse property search, reverse email lookup, and reverse phone lookup. This is a significant amount of options, which is certainly one of the positives of choosing this background check service.
Number of Public Records
The site has many billions of records, which makes Intelius a fantastic resource for anyone looking for public records information or running background checks on individuals. The Intelius website boasts that over 20 billion records are gathered on an annual basis, which is then provided to around 225 million individuals. These records include government records, such as census, property, death, and marriage information. It also includes many other types of public records, such as social media data and web registration data.
This background check website's report quality is excellent and provides a lot of excellent information for the searcher. Every report will offer you names, aliases, addresses, age and date of birth, phone numbers, and relatives. The other information will largely depend upon what kind of search you are running. For example, if you do a phone lookup, you’ll find the carrier and whether the phone is a landline or cell. A background check, on the other hand, gives you excellent information about properties, criminal records, marriage and divorce, tax liens, bankruptcies, and more.
Ease of Use & Interface
When you arrive on the site there are immediately two sections to start your search, people search and a reverse phone lookup. Both are very useful. For the other options, there are easy to find links on the top banner for background checks, criminal records, and more. The design of the Intelius website is a bit old and dated looking and could use a refresh, but the overall functionality is fine. The menu on top helps you select the type of report you want and is easy to navigate. Overall the site design isn't groundbreaking but is usable.
The data and information quality of the records were found to be of an average to better than average standard. To gauge the quality, we performed several data checks to ensure the required information was accessible and available. Our searches turned up information that we expected and seemed to have a large variety. That leads us to believe that the quality of data you find at Intelius is just as good as any other background check provider website.
The site's overall usability speed was relatively fast, and our information requests were ran quickly. It wasn’t the fastest report we’ve ever seen, but it was certainly quick enough that it wouldn’t be irritating, even if you were doing a massive amount of services each month. The rest of the site was just as speedy as we would expect, with no problems cropping up while we were perusing the information provided.
There are a lot of options with Intelius, which also means the search results are pretty varied. The main options are a 24-hour pass or a monthly membership, but individual reports are also available for purchase. Once you pay for a monthly membership, you have access to all sorts of searches, which is a nice thing for anyone who might use more than one of the types on a regular basis.
Having said that, you cannot use Intelius for certain types of searches. It is illegal to use the services in order to determine eligibility for housing, employment, credit, insurance, or other reasons listed under the FCRA Federal Trade Commission or similar determinations.
The search process is intuitive and easy to handle, even if you have little experience with this type of service. You can start a people or reverse phone number search from the main page, while other options are at the top of the website. You simply fill in the information and the website will start to go through the data available for the search you punched in. After it has completed that process, assuming you are a member or have paid for a search, you’ll be moved on to the results page with all the data that is available from public records.
Cost of Service
There are many options when it comes to cost and service features. There is a trial available that provides you with two free days to try the service. You can also get a single people search, people search plus, or full background check for a certain fee. There is then the choice between a 24-hour pass or a monthly subscription. Each of these has a different price ranging from a few dollars for a one-time people search to about fifty dollars for a full background check. Everything else is somewhere in the middle but averages out to what other websites are charging for the same process and services.
Intelius has an exceptional customer support time, something that is reflected by their A+ rating from the Better Business Bureau. That said, before you even look for customer service, there are many examples of how searches work. This can assist you with determining what type of search is best for you and how to carry it out quickly.
There is also a live customer support option courtesy of a toll-free phone call. It is available every day of the week. It is not 24 hours, but you can get help from 5 AM to 6 PM PST on weekdays and 6 AM to 4 PM PST on weekends. If you prefer to make contact without using a phone, there are also options for opening a support ticket or emailing customer support.
Another option is to reach out to the Intelius staff on their social media profiles. You’ll often get a response back relatively quickly and can chat with someone in real-time. Between that and the options above, you should be able to find something that fits with your personality when it comes to interacting with an online customer service individual.
What Makes Intelius Different
One of the things we most appreciated about Intelius was the quality of data. While it doesn’t offer alerts or notifications, it does have a database that is updated each day, which means the information you find in the reports is going to be the most up to date information that is available. The system uses data from federal, state, county, and local records and will find a record for nearly anyone who has spent time in the United States. It also is capable of pulling up unlisted numbers, which are public record despite not being in the phone directory.
The customer service is another thing that sets Intelius apart from the competitors. The company makes this an integral part of their practice, which means you can expect quick, useful support no matter how you choose to request it. The only thing that can be seen as lacking is that the support is not available around the clock. However, the level of support combined with the quality of data reached by Intelius makes it a reasonable option for those who need an affordable background check service.
Intelius received its start in 2003 in Seattle and was two companies at one time. These were merged to offer better ways to explore, find, and manage information about people. This is also listed as their mission statement because “being informed matters.” The core values at Intelius include empowerment, collaboration, continual improvement, and balance. Intelius is one of Inc 500’s fastest growing companies and is a market leader in background check services.